Privacy Policy
At Genuine Base (genuinebase.com), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal identification information: Such as your name, email address, phone number, and shipping address provided voluntarily during registration or checkout.
- Payment and billing information: Necessary to process your orders. Your credit/debit card details are securely handled by our trusted third-party payment processor, PayHere. We do not store your full payment details on our servers.
- Browsing information: Such as your IP address, browser type, and device information, collected automatically using cookies to improve your user experience.
Use of Information
We may use the collected information for the following purposes:
- To process and fulfill your orders, including island-wide shipping and delivery.
- To communicate with you regarding your purchases, provide customer support, and respond to inquiries.
- To personalize your shopping experience and provide relevant product recommendations.
- To improve our website and services based on user feedback and browsing patterns.
- To detect and prevent fraud or any unauthorized activities on our platform.
Information Sharing
We respect your privacy and do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted service providers: We share necessary information with partners who help us operate our website, process payments (PayHere), and deliver products (courier services).
- Legal requirements: We may disclose your information if required to do so by the laws of Sri Lanka or in response to valid legal requests.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, but please note that some parts of our website may not function properly as a result.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the internet is 100% secure.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.
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Contact Us
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us via:
