Welcome to Genuine Base (genuinebase.com). These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
Use of the Website
a. You must be at least 18 years old to use our website or make purchases.
b. You are responsible for maintaining the confidentiality of your account information, including your username and password.
c. You agree to provide accurate and current information during the registration and checkout process.
d. You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
a. We strive to provide accurate product descriptions, images, and pricing information. However, as a multi-vendor marketplace, we do not guarantee the absolute accuracy or completeness of all information provided by third-party sellers.
b. Prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
Orders and Payments
a. By placing an order on our website, you are making an offer to purchase the selected products.
b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
d. We use PayHere as our trusted third-party payment gateway to handle your payment information securely. We do not store or have access to your full credit/debit card details.
Shipping and Delivery
a. We will make reasonable efforts to ensure timely shipping and delivery of your orders through our delivery partners.
b. Shipping and delivery times provided are estimates and may vary based on your location within Sri Lanka and other external factors.
c. Island-wide delivery is available, and shipping costs will be calculated at the checkout based on the delivery address.
Returns and Refunds
a. Our Return and Refund Policy governs the process and conditions for returning products. Please refer to the specific policy provided on our website for more information regarding eligibility and timelines.
Intellectual Property
a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are the property of Genuine Base or its content suppliers and are protected by intellectual property rights.
b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
a. In no event shall Genuine Base, its directors, or employees be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or the purchase of products.
b. We make no warranties regarding the specific quality or suitability of products sold by third-party vendors, although we strive to maintain high standards across the marketplace.
Governing Law
These terms shall be governed by and construed in accordance with the laws of Sri Lanka.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
